Shipping policy

How will I receive my order?

Local orders — We use reputable South African couriers to deliver your Scentman order to your door. Every parcel that leaves our fulfilment centre has a tracking number. When a parcel is booked with our couriers, the office updates your order and we notify you by email or SMS. Once the parcel is with the courier you will receive regular updates. You may also track at https://thecourierguy.co.za/tracking/ or from Track order in the menu.

International orders — Shipped via Skynet Express (or the carrier shown at checkout). A tracking link is sent once the order is dispatched. Customs duties and taxes may apply and are the responsibility of the recipient.

I've just placed my order. When can I expect delivery?

Local orders — Shipping times vary with your address. We typically deliver within 3–7 working days anywhere in South Africa. Regional servicing can take slightly longer. If you have not received tracking within 7 working days, write to customercare@scentman.co.za or call +27 60 912 4427.

International orders — Times vary with customs clearance. DHL and FedEx usually deliver within 7–14 days of shipping.

Collection

Where collection is offered at checkout, you collect from the house address below on the day the office confirms the order is ready. Bring your order number and ID.

Address and risk

Please make sure the delivery address is complete. We are not responsible for failed delivery caused by an incomplete or incorrect address. Risk of loss passes when the parcel is handed to the courier.

Fulfilment address: 8 Incubation Drive, Riversands Incubation Hub, Unit R10, Block 2, Fourways, 2191.